NativState Grievance Policy and Procedure
Purpose
This Grievance Procedure provides a structured method for stakeholders to raise project-related concerns about the ethics or legality of NativState’s operations.
Grievances must be submitted in writing, which includes electronic submission. Unless otherwise indicated in writing, routine correspondences do not constitute formal grievances.
All grievances and outcomes will be documented and retained for a minimum of 5 years. A summary of grievances and resolutions (anonymized if needed) may be included in project reports and contracts or shared with investors and community partners as appropriate.
Guiding Principles
Accessibility: The process will be easy to access for all stakeholders.
Transparency: All grievances will be recorded and tracked through resolution.
Fairness: All parties will be treated with respect and impartiality.
Timeliness: We aim to resolve grievances promptly and efficiently.
How to Submit a Grievance
You can complete the online grievance form below.
Alternatively, grievances may also be mailed to
NativState
1510 Mill Street
Conway, AR 72034
Please include name and contact information, description of the grievance, date and location of the incident or concern, and any supporting documentation (if available).
